Privacy Policy

This Privacy Policy explains how Kestenvair Ltd (“Kestenvair”, “we”, “us”, “our”) collects, uses, and protects personal data when you use the Kestenvair platform or contact our support team. We are committed to handling your personal data responsibly and in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all users who visit this website, submit an access request, or use any part of the Kestenvair platform and services.

1. Who We Are

The data controller is Kestenvair Ltd, registered in England and Wales. Our registered address is 14 Holborn Viaduct, London, EC1A 2AT, United Kingdom. You can contact us at [email protected] or by telephone on +44 20 3095 7840.

2. Personal Data We Collect

We may collect the following categories of personal data:

Contact information: name, email address, telephone number.
Communication records: messages you send via the contact form or by email.
Access request information: details you provide when requesting access to the platform.
Technical data: IP address, browser type, device information, and pages visited, collected automatically via server logs.

We do not collect sensitive personal data unless you voluntarily provide it. We do not request or store payment, card, or account information.

3. How We Use Your Personal Data

We use personal data for the following purposes:

To review and respond to access requests and support queries.
To communicate with you about your use of the Kestenvair platform.
To maintain the security and functionality of the platform and this website.
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary to respond to your access request or deliver platform services.
Legitimate interests: Maintaining platform security and communicating with users about their queries.
Legal obligation: Where we are required by law to process your data.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and access requests are retained for up to two years unless you request earlier deletion.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating the platform, subject to data processing agreements. We may also disclose data where required by law or regulatory authority.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing based on legitimate interests and request data portability where applicable. To exercise any of these rights, contact us at [email protected].

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies and Tracking

This website may use essential cookies to support basic functionality. No third-party advertising or tracking cookies are used. You can manage cookie preferences through your browser settings.

9. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. Continued use of the platform following any update constitutes acceptance of the revised policy.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

Email: [email protected]
Telephone: +44 20 3095 7840
Post: Kestenvair Ltd, 14 Holborn Viaduct, London, EC1A 2AT, United Kingdom

Effective date: 1 October 2026.